Frequently Asked Questions (FAQ) for LivelyLys

Q: How do Mock-Ups, Mock-Up Attachments, and Tech-Pack Templates benefit my design process? 

 

• Mock-Ups: These are essential for visualizing your final product before manufacturing. They provide a realistic preview of how designs will look, reducing misunderstandings and production errors.
• Mock-Up Attachments: This collection includes various interchangeable vector elements for customization, enhancing the accuracy of your mock-ups.
• Tech-Pack Template: It consolidates all technical details required by manufacturers in one place, ensuring clear communication and preventing miscommunications or delays.

 

Q: How will I receive my digital product after purchase?

 

A: Upon completing your purchase, you'll be directed to an order summary page with a direct download link. Simultaneously, an email with the digital files attached will be sent to your registered email address. Please check your spam or junk folder if you don’t see it in your inbox.

 

Q: What should I do if my downloaded files appear empty or aren't displaying properly? A: If you're experiencing issues with the files appearing empty or not displaying correctly, here are some steps to follow:

 

1. File Sizes: The total size of the bundle is over 56.02 MB, which can occasionally give the impression of corruption, especially if there are interruptions during the download. The individual sizes are significant - mock-up component (35.5 MB), mock-up attachments (16.1 MB), and tech pack (4 MB). Large files can sometimes challenge certain devices or software.

2. Device and Software Updates: Ensure that both your device and file management applications are up to date. Try downloading and opening the file on a mobile device, as they often handle larger files more efficiently.

 

The file I downloaded won’t open. What should I do?

 

A: First, try re-downloading the file. If issues continue, contact us with your order number and a detailed description of the issue. (LivelyLys@Gmail.com)

 

Q: Why is there a download limit on the products?

 

A: The download limit is in place as a security measure to protect our digital products from unauthorized distribution and sharing. This helps us maintain the quality and exclusivity of our offerings for our valued customers.

 

Q: What is your refund policy for digital products?

 

A: As digital goods are non-returnable, we generally do not offer refunds post-download. However, in cases of unresolved technical issues, we may consider refunds on a case-by-case basis.

 

Q: How do I open digital products in Procreate? A: To open files in Procreate:

 

• Save the downloaded file to iCloud Drive, Dropbox, or Google Drive.
• Open Procreate, create a new canvas, and use the 'Insert a file' option under the 'Actions' menu to import your file.

 

Q: How do I open digital products in Adobe Illustrator? A: To open files in Adobe Illustrator:

 

• Save the file to your computer.
• In Adobe Illustrator, go to 'File', then 'Open', and navigate to your file to open it.

 

Customer Service: If you continue to face issues, contact our customer service with your order number and a description of the problem.